Jonny also shared his recent experience visiting customers in the United States and Europe over two months.
Through many face-to-face conversations, he gained a clearer view of customer challenges in product selection, supply chain issues, response speed, and market support. These real insights will guide
Proway & Hydrorelax's strategy and execution in 2026, making sure the company stays practical and focused on customer success.
During the meeting, Jonny emphasized the need to better understand customers across different markets. He noted that communication, product solutions, and support should stay flexible to match local needs and clearly deliver Proway & Hydrorelax's value.
Several customers also expressed strong recognition of the company's product quality and service stability.Jonny reaffirmed three core strengths: reliability, solutions, and organization.
For 2026, the company will increase investment in product development and customization. Faster response to market changes and customer-focused innovation will remain key, while digital systems, cost control, and strategic optimization will continue to support long-term growth.
At noon, Proway & Hydrorelax team shared lunch to celebrate a positive start to the new year.