Question 1

list of Hydrorelax Terms of Service

Accepted Answer

Hydrorelax In 2000, Proway was established in Hangzhou, China to start the business of exporting sanitary ware products.In the course of trading, Proway found that customers' needs for sanitary fittings were extremely diverse. Customers switch between bathtubs, spas and showers depending on their country's standard of living and market, and it is very difficult for customers to find different suppliers of components for these three sectors in China. Recognizing the diversity of market needs, Proway decided to consolidate the resources of China's bathroom fittings industry with the aim of solving the difficult problem of sourcing bathroom fittings and providing a one-stop solution to customers.To achieve this goal, Proway established its own factory, while Hydrorelax, Proway's main brand, was born, focusing on providing customers with high quality sanitary products and excellent service.  Proway is one of the few domestic and international suppliers of bathtubs, spas and showers.To date, we have successfully served more than 3,000 customers in more than 80 countries around the world. Our vision is to be a company that provides the best solutions for the world to cooperate and win-win in the spa and life upgrade products industry for a long time. Pre-sales: Professional Technical Support  Hydrorelax, as a manufacturer with 24 years of industry experience, has very specialized product knowledge. Whether it is product installation, replacement, or product matching, function principle, Hydrorelax can answer for customers, and also can provide professional and detailed product information. At the same time, we are able to accurately understand the needs of our customers, so that we can recommend the products they need or replacements, and if they have difficulty in finding suitable components locally, they can also contact us at any time.Market Trend Analysis  If the customer just enters the sanitary ware industry and does not know enough about the products and the market, Hydrorelax will be the best partner. relying on the public import and export data, combined with the actual feedback of the customers on the products in each country, Hydrorelax accurately captures the global market trends and analyzes the customer's country's market share according to the customer's actual situation, recommending the products for the customer, providing the data and the market trend prediction, helping the customer to quickly grab the market trend. market trend forecasts, helping clients to quickly capture market share and thus realize business growth.One-stop efficient service    Hydrorelax has its own production factories and has also established close cooperation with hundreds of high-quality component factories, so Hydrorelax is able to provide one-stop sourcing service for all kinds of components covering tens of thousands of products in all categories of the three major industries of bathtubs, spas and showers, which can effectively reduce the cost of trial and error of the customers and optimize the customer's purchasing experience. From procurement to installation, we will solve all the problems for customers.Detailed Product Information  Hydrorelax is building the most complete industry product database, each of our products are equipped with detailed technical parameters, instruction manuals and installation manuals, to ensure that we can help customers quickly grasp the product performance, specifications and scope of application, to reduce the cost of learning.  At the same time, we provide disassembly animation for each product to help customers understand the structure and function of the product; provide actual shooting video for each product to help customers more intuitively feel the details and functions of the product; provide installation video for each product to help customers solve installation problems.Quick Sample Provision  Hydrorelax can provide one sample for free, but the customer needs to pay the shipping cost. This is the quickest way to check the quality of the product and minimize the procurement risk. For higher value samples, the cost can be reduced by placing a second order. Smaller samples can be sent by air or courier, including DHL, UPS, FEDEX, TNT, EMS, etc., and can usually be delivered within seven days.Product Development  Hydrorelax provides comprehensive OEM/ODM services. If customers need customized molds, we support 30-40 days to complete the development of molds; in addition to traditional mechanical molds, Hydrorelax also provides cost-effective manual modeling services, which effectively reduces the cost of mold development for customers. Meanwhile, we can also provide design service for customers to reduce their design cost. On Sale: Efficient Communication and Order Processing  Immediately after you have successfully placed your order, Hydrorelax will provide you with a detailed commercial invoice, which will set out all the details of your order, including product specifications, quantities, expected delivery date, and any specific quality, packaging, etc. requirements. At the same time, we will provide the customer with a production progress report, which will give the customer a full picture of the production process.Quality Inspection  We have a four-step quality inspection process:① Sample Confirmation: We will provide samples for our customers and make adjustments according to the requirements, and the production of the big goods will not start officially until we are sure that the samples are correct.② Communication and confirmation during the production process: We report the production progress to customers regularly and solve any problems that may affect the delivery date of the goods.③ Final product quality inspection and packaging confirmation: after the completion of the product production, a comprehensive quality inspection, and the product in accordance with customer requirements, such as packing and labeling.④ Confirmation before shipment: Before packing the goods, we will provide customers with final photos of the goods packing, and after packing, we will also take corresponding photos of the cargo hold for customers.Optimization of logistics  Hydrorelax has been in the business for more than 20 years and has deep cooperation with many logistics companies, so we can transport the products to all over the world by different ways, including sea freight, air freight and express delivery. Meanwhile, if the customer has his own logistics partner, we can also deliver the goods to the customer's designated location. When the products purchased by customers are in stock, the fastest delivery time is 7-15 days; if the products need to be manufactured, the delivery time is about 25-40 days from the time the customer formally pays the deposit. Customers can also communicate with us if they need to receive their goods by a specific date, and we will do our best to meet the demand.  Hydrorelax can reduce logistic costs for customers through flexible container allocation services, rational planning, accurate measurement, and maximizing the use of every inch of space in the container. Whether it is special packaging: wooden pallets, foam packaging, etc., or the weight distribution of each box, we will give full consideration to ensure that more cargo is loaded within the weight limit.  In the case of involving many kinds of components, batch production, and multiple factories to transfer goods, we can ensure that the components are shipped uniformly to avoid the delay of individual components affecting the overall logistics progress. Whether we concentrate on multiple styles of goods to be shipped together, or choose to ship in batches, we will optimize the logistics solution as much as possible, to provide customers with more efficient transportation services.Efficient communication and risk planning  Hydrorelax will use specialized knowledge to answer customers' questions, guide customers, and ensure that product information (such as product parameters, packaging methods, etc.) and order data are accurate.  In the event of force majeure, such as rising ocean freight rates, delayed shipment schedules and other unforeseen circumstances, we will be the first to communicate the situation to our customers and propose appropriate solutions. No matter what stage the order progresses to, we always uphold the interests of the customer first. After Sales: Full warranty and repair service  If the product malfunctions due to product quality problems during the warranty period, we will provide you with free repair or replacement services. Our after-sales team provides at least one year warranty, if you receive the parts with obvious manufacturing defects, please provide a detailed description of the defects and attach the relevant photos or videos, so that we can confirm where the key problem of the product is at the first time.  The technical department will verify the situation according to the information you provide and give a solution within 24 hours, common solutions are as follows:Replacement or replacement: If the product is really defective, we will arrange product replacement or replacement according to the contractual commitment and bear the related costs.Return: If the defect cannot be repaired or replaced, we will return the defective product and refund the money according to the contract terms.Compensation or Discount: In some cases, if the product is partially defective and you are still willing to accept it, we will provide compensation or discount as compensation.  In addition, as a general rule, the warranty does not apply in the following cases:Human damage: The warranty will not apply if the defect was caused by improper handling by the customer during transportation or use.Damage during transportation: If the damage occurs during transportation, the customer needs to inspect the goods on the spot when receiving them and promptly claim the damage from the transportation company; transportation damage beyond the statute of limitations is not covered by the warranty.Non-Quality Problems: The warranty also does not apply if the defects are caused by customer-defined configurations, external factors (e.g., environmental issues), or compatibility issues with external equipment.Expired warranty: If the problem occurs outside the warranty period specified in the contract, the related repair or replacement service will no longer apply.Professional Installation Guidance  Our after-sales team has a wealth of professional knowledge and practical experience, in order to ensure that customers can successfully install and use the product, we provide technical support and troubleshooting services, and can quickly respond to all kinds of technical needs of customers.  If you encounter any problems in the process of product installation and use, we will provide you with technical support through a variety of ways:1. Real-time online communicationWhen customers encounter problems, you can directly connect to our technical team, technical experts can provide one-on-one online guidance through video calls, telephone and other ways. If some of the products support remote connection for equipment diagnosis, technical experts will also directly remote debugging equipment.2. Video DemonstrationFor complex operation or equipment debugging, we provide detailed instruction video to help customers understand the correct operation steps.3. Frequently asked questions and technical informationIn order to help customers quickly get started and deal with common problems, we generally provide product technical manuals, FAQ documents on our website, covering product installation, commissioning and common troubleshooting methods.4. Maintenance ProgramOur technical team will provide maintenance programs and suggestions based on product characteristics and customers' actual usage to help customers extend the service life of their equipment and ensure optimal performance.Regular collection of customer feedback  After product delivery, we regularly conduct customer satisfaction surveys to understand any problems encountered by customers in the process of using the product and collect suggestions for product improvement. Our relationship with our customers is not just a simple transaction, but rather a long term communication to build a solid partnership. Through continuous interaction, we constantly obtain first-hand information on market data and changes in product demand, so that we can make adjustments to our products, quickly present new products to our partners, and help our customers grow steadily.

Question 2

Our prices are valid for a specific period of time, and you can sign a long-term cooperation agreement with us to ensure stable prices and supplies.

Accepted Answer

Our prices are valid for a specific period of time, and you can sign a long-term cooperation agreement with us to ensure stable prices and supplies.

Question 3

We offer marketing support such as marketing analysis, product brochures and pictures to help you promote products. If necessary, our professional marketing team can help you with brand planning and campaign strategy.

Accepted Answer

We offer marketing support such as marketing analysis, product brochures and pictures to help you promote products. If necessary, our professional marketing team can help you with brand planning and campaign strategy.

Question 4

You can subscribe to our website, we send you emails when we update new products; meanwhile we have active social media accounts on LinkedIn, youtube, facebook, TikTok, twitter, Instagram, etc. You are welcome to follow us and get the latest information about our company and products.

Accepted Answer

You can subscribe to our website, we send you emails when we update new products; meanwhile we have active social media accounts on LinkedIn, youtube, facebook, TikTok, twitter, Instagram, etc. You are welcome to follow us and get the latest information about our company and products.

Question 5

Different products has different price, although the same product which use different fabric and workmanship will have different price, as suppliers, we promise to provide the best pre-sales and after-sales service for the customers!

Accepted Answer

Different products has different price, although the same product which use different fabric and workmanship will have different price, as suppliers, we promise to provide the best pre-sales and after-sales service for the customers!

Question 6

We have CE, UL, ROHS, CSA, CUPC certificates and can provide you with copy of the certificates for your country and region.If you need other specific certificates, feel free to contact us!
And we provide relevant export documents for each order, including invoice, packing list, certificate of origin, etc. to ensure smooth customs clearance.

Accepted Answer

We have CE, UL, ROHS, CSA, CUPC certificates and can provide you with copy of the certificates for your country and region.If you need other specific certificates, feel free to contact us!And we provide relevant export documents for each order, including invoice, packing list, certificate of origin, etc. to ensure smooth customs clearance.

Question 7

Sure, we can send the samples for free, but customer should pay the freight cost. It will cost some sample charge for custom desighs, but it is refundable when order is up to certain quantity.
And we mainly provide wholesale service.The specific discount rate can be determined according to your product type and order quantity. The higher the quantity, the cheaper the price.

Accepted Answer

Sure, we can send the samples for free, but customer should pay the freight cost. It will cost some sample charge for custom desighs, but it is refundable when order is up to certain quantity.And we mainly provide wholesale service.The specific discount rate can be determined according to your product type and order quantity. The higher the quantity, the cheaper the price.

Question 8

Yes, it is easy to print your logo on the package of the product, we provide OEM service.
All of our products can be packaged according to your requirements, but your order needs to reach the MOQ.

Accepted Answer

Yes, it is easy to print your logo on the package of the product, we provide OEM service.All of our products can be packaged according to your requirements, but your order needs to reach the MOQ.

Question 9

First, we offer a variety of shipping methods. Usually, we send samples by air or express (DHL,UPS,FEDEX,TNT,EMS). If the order is larger, it will be shipped by sea.
Second we offer EXW / FOB/ CFR / CIF .
Third, usually you should pay 30% deposit before production, the balance paid before shipping. For rhe small order, you need to pay the whole payment before production. Small amount: Western union, Paypal; Big amount:T/T, D/P, L/C, O/A.

Accepted Answer

First, we offer a variety of shipping methods. Usually, we send samples by air or express (DHL,UPS,FEDEX,TNT,EMS). If the order is larger, it will be shipped by sea.Second we offer EXW / FOB/ CFR / CIF .Third, usually you should pay 30% deposit before production, the balance paid before shipping. For rhe small order, you need to pay the whole payment before production. Small amount: Western union, Paypal; Big amount:T/T, D/P, L/C, O/A.

Question 10

We are a manufactory & trading company. 
We have professional team of workers, service and inspection, and we have own sub factories.

Accepted Answer

We are a manufactory & trading company. We have professional team of workers, service and inspection, and we have own tub factories.

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