Whirlpool Components Solution & Industrial Service Provider

Customer Cases
As a brand that focuses on product quality and customer satisfaction, we understand that every link in the chain from the factory to the customer's hand is crucial.
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Cases

  • How Supply Chain Experience Solved a Spa Controller Sourcing Challenge
    ISC, a spa equipment company in India, needed a hard-to-find spa controller. Hydrorelax located a match and quoted within 4 hours, accepted a 10-set first order below the 30-set MOQ, then traced a dead heater to a pressure switch installed on the wrong side of the circulation pump.
  • Cooperation with SHMD in Nigeria: Confirming and Matching a Steam Shower Control System
    Nigerian buyer SHMD asked for a steam shower controller with a "large control box" - a name that stalled the project for three years. Instead of judging by product name, Hydrorelax asked for market photos, matched the request to an integrated-type controller, and closed the order in 2025.
  • Custom SPA Cover for SEFM: A Five-Year OEM Partnership in Southern Europe
    In 2021, Southern European distributor SEFM shipped a worn SPA cover sample 8,000 kilometres to Hydrorelax by Proway for custom OEM production. The team measured every parameter, prototyped using their own material system, and achieved first-attempt approval in under a month. Five years later, SEFM has never changed suppliers.
  • Partnership with GPP: Our First Visit to Bremen, 2015
    In December 2015, Hydrorelax founder Jonny visited GPP in Bremen, Germany — an e-commerce customer already assembling bathtub jets, drains and PVC fittings from Hydrorelax. Walking the warehouse and assembly bay first-hand shaped how we package and support European e-commerce partners today.
  • How EEH Builds SPAs with 70% of Parts from One Supplier: A Factory Visit in Eastern Europe
    In November 2018, the Hydrorelax team visited EEH, an Eastern European SPA manufacturer, to see how 70% of their components — pumps, jets, PVC fittings, LED lights, skirt panels and covers — work on the real assembly floor.
  • Partnership with FOT: A Decade of Bathtub & Shower Room Supply in Eastern Europe
    10+ year OEM/ODM partnership with FOT, an Eastern European bathtub & shower room manufacturer. Hydrorelax supplies 6/8mm tempered shower glass, aluminum profiles, 304 stainless pulleys, handles and water-stop strips — packed in custom wooden crates with very low sea-freight breakage since 2015.
  • Building Trust with the Chinedu Team
    In 2016, we had the pleasure of hosting the Chinedu team, representing a well-known Nigerian bathtub brand, at our facility. Their visit was a key step in establishing a strong, long-term partnership built on trust and quality.
  • Ralph, owner of a Turkey SPA brand
    During the 2019 Canton Fair, Jonny had dinner with Ralph, the owner of a Turkey SPA brand.
  • Partnership with the Hungarian brand Wellis
    In the highly competitive globalized bathroom and spa sector, our partnership with the Hungarian brand Wellis began in 2009, and over the years we have worked hand in hand until 2016 to achieve remarkable results.
  • Markus, a retailer from Europe
    At the 126th Canton Fair, Markus, a shower room products retailer from Europe
  • Cooperation with a top 500 company in Germany
    In today's business environment, working with industry giants often means great opportunities and challenges. Our cooperation with a Fortune 500 sanitary ware company in Germany is just such an exciting story full of twists and turns.
  • Cooperation with Greek client
    In the wave of globalization, building long-term, stable relationships with clients requires not just top-notch product quality, but also a customer-centric service philosophy and efficient execution.
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